Dear Nikki Moor,

We are extremely sorry that you are not happy with the work we did for you.

We are very proud of your project.

We do not deserve the word “fraud” associated with our company.

A “fraud” is someone who takes your money and does not complete a project.

Someone who does not address issues, during or after a project is completed.

You have a 1 year labor warranty, in writing.

If you called us today, we would have someone there right away to address any issues you may have, and you know that.

We did finish your project 100%.

We addressed all of your punch list items.

You did pay us in full.

The only thing we are guilty of is that the project took too long.

We had to work in 100 degree temperatures in the house.

Many things were changed during the course of the job.

Some things took longer. We cannot speed up the process if we want our work to be perfect.

We are including this link so that anyone can look at the job and view our work.

Thank you, and we wish you well.

Bob the Builder, Inc.